Refund & cancellation policy

The ₹500 booking amount reserves a doctor's consultation window and is fully adjusted against your session price. Here is exactly what happens to it in every scenario.

If the doctor declines your case

If, at the video consultation, the doctor decides a protocol is not suitable for you, your ₹500 is refunded in full to your original payment method on the same day. Online payments are refunded instantly where your payment method supports it: UPI refunds usually arrive within minutes, while some cards and banks take 5–7 business days to show the credit.

If you need to reschedule

Rescheduling your consultation or home visit is free up to 4 hours before it starts, as often as you need. Tap Reschedule on any booking message, or write to us on WhatsApp, and pick a new time from the open times we send. Within 4 hours of the start, our care team calls you to find a new time.

If you miss your slot

If you do not attend your consultation or visit without rescheduling in advance, the ₹500 booking amount is forfeited. Doctors hold these windows exclusively for you.

After a completed session

Fees for services performed are not refundable. Any concern about a completed session is reviewed directly by the treating doctor and our care team — reach us on WhatsApp and we will respond within one business day.

Cancelling a booking

Message us on WhatsApp at +91 83569 44313 or email care@myrelle.inbefore your scheduled window. Rescheduling is free up to 4 hours before; a cancellation before the consultation is refunded in full, less any payment-gateway charges that cannot be recovered.

Shop orders

Shop products, including post-care kits, are sealed. An unopened product can be returned within 7 days of delivery for a full refund; opened products cannot be returned for hygiene reasons. Refunds go to the original payment method.

Balance payments

The balance (your selected single-session or pack total minus ₹500) is payable using the payment instructions sent on WhatsApp after your first home visit. For packs, this is the remaining price of all four sessions. No cash is handled and no additional charges are ever added at the door.

This policy is issued by Hypebrand Private Limited (CIN U74994PN2020PTC191280, GSTIN 27AAFCH2923R1Z3), trading as Myrelle. Registered office: Charan Baba Nagar, Jagannath Colony, Ulhasnagar, Thane, Maharashtra 421004, India.