Terms of service

These terms govern your use of the Myrelle website and services. By booking, you agree to them. Myrelle is a brand of Hypebrand Private Limited(CIN U74994PN2020PTC191280, GSTIN 27AAFCH2923R1Z3), referred to below as “Myrelle”, “we” or “us”.

What Myrelle is

Myrelle arranges doctor-performed skin and hair services delivered at your home in selected serviceable pincodes in Mumbai, Bangalore and Delhi. All medical procedures are performed by certified, qualified doctors. Myrelle operates the platform, the booking system, and the customer experience around the doctor's care.

Booking and suitability

• A booking is confirmed when the ₹500 booking amount is paid and a consultation window is reserved.
• Every service is conditional on a video consultation at which the doctor confirms suitability. The doctor's clinical judgment is final.
• You agree to give accurate information about your health, skin, medications, and history. Withholding information can make a procedure unsafe.
• A written consent form is signed before any procedure is performed.

Payments

• The ₹500 booking amount is adjusted against your session price.
• The balance is payable through the secure payment link sent after your session. Prices shown on the site are final — no additional charges are added at the door.
• Refunds are governed by our Refund policy.

Your responsibilities at a home visit

• Provide a clean, private space with access to a power outlet and water.
• Follow the pre-care instructions sent before the visit.
• Ensure an adult is present for the full duration of the visit.

Limitations

Outcomes of medical and aesthetic procedures vary between individuals. Your doctor sets expectations honestly at the consultation, and no outcome is guaranteed. To the extent permitted by law, our liability for any claim arising from a booking is limited to the amount you paid for that booking.

Cancellation

You may reschedule a consultation or home visit at no cost up to 4 hours before it starts, as often as you need, and cancel it by messaging us before the scheduled window. Cancellations after the window has started, and no-shows, are treated as set out in our Refund policy.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts of Maharashtra.

Contact

Hypebrand Private Limited, trading as Myrelle. Registered office: Charan Baba Nagar, Jagannath Colony, Ulhasnagar, Thane, Maharashtra 421004, India. Email care@myrelle.in or WhatsApp +91 83569 44313, 24x7, every day.